Crew Safety & Risk Scoring

Know the risk before the wheels roll.

Every unit assignment is scored across crew fatigue, vehicle condition, weather, call acuity, and system tempo — automatically, in the seconds between dispatch and rolling. Your supervisor sees the number, and the reasons behind it, while there's still time to act.

Request a demo How the score works
Five dimensions

One score, built from five independent reads.

Each dimension is scored 0–100 on its own, then weighted into a composite. Every sub-score returns its drivers — the specific factors that moved it — so a supervisor sees why the number is what it is, not just that it's high.

Environment
0.30
Visibility tiers, current conditions, active weather alerts, dawn and dusk position, air quality, road conditions along the route
Crew
0.25
Hours into shift, cumulative hours across 24, 72 and 168 hours, consecutive shifts worked, and the circadian low window between midnight and 6am
Call
0.20
High-acuity complaint matching, dispatch priority, lights-and-sirens response mode, interfacility and mutual-aid flags, patient age
Tempo
0.15
System call volume in the last hour, share of units still available, and how many calls this unit has already run in the last four hours
Unit
0.10
Vehicle age and mileage, days since last preventive maintenance against its interval, open maintenance issues, out-of-service status
Low
0+
Moderate
25+
Elevated
45+
High
65+
Critical
80+

Risk doesn't add up — it compounds. When two or more dimensions cross the line together, an interaction multiplier lifts the composite above the plain weighted average. Weights, thresholds and multipliers are all yours to tune, with Conservative, Standard and Aggressive presets to start from.

Crew fatigue

Fatigue you can actually measure.

Most fatigue policies rely on someone speaking up at shift change. This reads the schedule you already keep, and asks the crew directly when it matters.

Objective, with no extra data entry

Hours on task, rolling 24/72/168-hour totals, and consecutive shifts come straight from your existing clock-in records. Nothing new to maintain.

Subjective, on validated scales

Crews check in with the Karolinska Sleepiness Scale and Samn-Perelli — the same instruments used in aviation fatigue research — plus hours slept.

Prompted at the right moment

A check-in appears at clock-in and scheduled reminders reach on-duty crews, so the data is fresh when a call actually drops.

Escalation

You decide what a high score does.

Four levels of response. Set the one that matches your service's culture and medical direction — nothing fires that you haven't chosen.

1

Advisory

The score and its drivers are logged and shown on the call. No interruption to the dispatch.

All plans
2

Supervisor alert

A high-risk dispatch notifies supervisors immediately, with the contributing factors attached.

Pro and above
3

Soft stop

The call is flagged for acknowledgment. Crew or supervisor confirms they've seen the risk, and that confirmation is recorded.

Pro and above
4

Hard stop

The dispatch cannot advance until a supervisor overrides it with a written reason — creating a documented decision every time risk is accepted.

Enterprise

Acknowledgements, overrides and mitigations are all recorded against the assessment — so the record of what you knew, and what you decided, is there when someone asks.

Data sources

Live conditions, not yesterday's forecast.

Environmental data is pulled at assessment time and sampled along the actual route — every ten miles, not just at the origin and destination.

National Weather Service

Current conditions and active alerts for the response area.

Google Routes & Traffic

Real-time traffic and routing along the path the unit will actually drive.

State DOT road conditions

Live road status where the state publishes it, starting with Ohio.

Solar position

Dawn and dusk glare windows, calculated locally for the exact call location.

Air quality

AQI for respiratory-driven call volume and crew exposure.

Your own operational data

Scheduling, fleet maintenance and dispatch history already in RescueLink — no integration work.

Plans

Start with visibility. Add teeth when you're ready.

Capability Basic Pro Enterprise
Risk scoring, logging & objective fatigue✓✓✓
Crew fatigue check-in—✓✓
Air quality data—✓✓
Supervisor alerts—✓✓
Soft stop—✓✓
Custom thresholds & weights—✓✓
Hard stop with documented override——✓
Historical backtesting——✓
Per-state DOT road data——✓
Assessments per month5,00050,000Unlimited
History retention90 days365 daysUnlimited
See it on your data

Bring your last 90 days of calls.

We'll score them against your own schedule, fleet and weather history, and show you which runs would have raised a flag. Then you decide whether the number was right.

Request a demo